As a designer and developer, your clients are your business, so a key part of being successful is cultivating a healthy relationship with them. You are usually so caught up with the “project-in-project-out” mentality, you forget that one of your greatest assets as freelancers is a reoccurring client. Getting a constant new stream of clients is often the #1 challenge for most freelancers. Following are some useful tips which enable you to handle your clients in a better way.
Make use of web based storage and file management service:
Online file storage and backup services with an array of enhanced features to make storing and protecting your data more convenient than ever. Zoho CRM, Gmail, Google Calendar, and Google Docs are the good services for online freelancers. It allows for increased access to your data from anywhere you are connected to the Internet. It helps businesses to manage their contractual agreements with customers, partners and employees. A designer has to be in touch with customer during the whole process, to ensure that the design is as per the specifications and requirements of the client. These services can be very helpful for the web designing business managers.
Be specific about phone calls / maintenance:
If a client contacts you frequently for minor updates or changes on a site, it might affect your work on pre-planned routine tasks. You might have to pause what you are doing and work on the client’s site. So, right from the initial stages of a project, be specific about the number of times support / maintenance can be requested during a certain period of time. One way of doing this is to focus on the different customer service interactions that are most common in your business. This will also help your customers and clients to remain updated about you, your activities and the desired results.
Don’t be hesitant to ask for a better compensation:
If there’s anything you need, don’t hesitate to ask. One of the toughest things you must do as a businessperson is get paid! You work hard for your clients to provide them with a valuable service, and then spend months chasing your money. There are many different ways that financial planners make money. They may be commission-based, fee-only, fee-based — or a combination of the three. Asking what the planner charges will help you know exactly what you are paying throughout the working relationship.
Offer free consultation?:
It’s not unusual for someone setting up a service business to be advised to give a free consultation as a way of winning business. The free consultation should pave the way for a sales conversation to take place, not replace it. They Take Up Your Time The main objection many people have to ‘free consultations’ as a selling tool is how much time they take.
Referrals are important:
Doing quality work is very important in getting referrals, but there is more to it than that. You must provide excellent customer service. Satisfied customers will often recommend your services to their friends, family, and acquaintances, and these recommendations can be worth their weight in gold.