As a freelancer, you need to provide great customer service all the time, otherwise success will never be in the cards for you – remember that. Fortunately, you have an edge over bigger companies out there: you can personalize your customer service and thus take better care of your clients.
Here are some useful tips that can help you out if you are having trouble providing customer service.
Call Your Clients
If you hate replying to emails that much, then just grab your phone and call your clients instead. In fact, doing this might even amaze them completely as they will see how ambitious you are in the way you handled their concerns, questions and problems.
Follow Up with Your Clients
Even though you’ve finished their projects, don’t forget to follow up with your clients every now and then. Ask how they are doing and whether they need any help with anything. This can actually get you more billable work in the future and will also show them how much you really care.
It may be tough, especially for freelancers working 40++ hours in a week to monitor conversations about his/her brand on social networks – but if you can spare at least an hour each week, do so. You may miss opportunities for collaboration and queries from future clients
Check Your Emails Right Away
Once you have a lot of clients, though, email can waste a lot of your time and you might end up spending most of your time replying to them than anything else – right? Well, this isn’t necessarily a bad thing.