In freelance career you need to provide extraordinary customer service all the time to win more projects in this competition period. Fortunately, you have an edge over bigger companies out there: you can individualize your customer service and thus take better care of your clients.
In fact, this can completely set you apart from the rest of the competition and send you straight to the top. Remember: if you take good care of your clients, they will take good care of you. Here are some useful strategies for freelancers to improve customer service for better income.
Contact with Clients
If you feel difficult to contact with clients on email service then you can communicate with your client with phone. This is an easy way to discuss all the problems of your clients in a verbal communication.
The client likely hired you because the project got off track or started to get away from the original vision. You’re the professional, but you’re not a mind reader. Make sure you do all you can to ensure the client gets what they want.
Give Your Clients Some Guidance
A lot of the time, your clients get lost when it comes to their project needs and wants. In fact, a lot of clients make the worst decisions ever and how do we deal with it? We ignore it.
Do Your Best Work
This one should be a no-brainer. Don’t take on a new project if you can’t give it your best effort and deliver a quality result. If you deliver a sub-par product you’ll take a hit to your reputation and your bottom line down the road. You need to do work with sincerity for creating good reputation among the clients.
Set Strict Working Hours
To provide even better customer service, you might need to give your personal number to more important clients, which you can pick up even when you are closed. This would be especially helpful if you have bigger potential clients waiting to make a decision.